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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laura Vigiletti

July 15, 2024

5  out of  5 rating by Laura Vigiletti
"I talked with Erica, helped me with my renters insurance and full coverage for my vehicle. All from the phone. She made it effortlessly for me. Did I mention she lowered my car insurance $600 a year!!! My renters insurance went down 45% a month!! Thank you, Erica!!! Kindly, Laura"
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LaDon Ford

June 13, 2024

5  out of  5 rating by LaDon Ford
"Had an excellent experience with Erika, she was very knowledgeable, helpful and personable. She made this transition a breeze!! 10/10 experience!"
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Paul Stawski

June 11, 2024

5  out of  5 rating by Paul Stawski
"Outstanding customer service! Erika was knowledgeable and patient, and answered all my questions. Highly recommend!!"
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Brandon Larson

June 11, 2024

5  out of  5 rating by Brandon Larson
"Erika was great to speak with and very helpful with the assistance. May I recommended Paul, never lose her. She's been great with connecting. Had fun with her. Good energy."
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Chelsea Oldenburg

June 3, 2024

5  out of  5 rating by Chelsea Oldenburg
"I’ve had nothing but positive experiences with this office, everyone is super friendly! Erika has helped me with my policy numerous times this year adding my sister and boyfriend to my policy & she has been absolutely AMAZING. Not only is she competent and efficient, but I felt that she truly cared about helping me. Not many people will take the time to go above and beyond to do that like she did! Thanks so much Erika you’ve really helped me and my family!!!"
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lynn kippe

April 22, 2024

5  out of  5 rating by lynn kippe
"Erika is great, I really appreciate everything she did for me. Outstanding!"
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Nicholas Molina

April 21, 2024

1  out of  5 rating by Nicholas Molina
"If negative 5 stars were possible, I’d leave that. Horrible service, specifically Paul himself. There was a major issue and lack of communication on our policy which I had just switched everything over to and received a letter saying coverage was being terminated. Reached out to Paul SEVERAL times to receive one to receive one very scripted policy with zero personable interaction. Zero accountability when our issue, was 100% their fault and lack of disclosure which they never owned up to. When the issue was brought up to corporate no information, records, documentation, or anothing other than a satellite image of our property in the shade, was provided. That’s how the roof was determined in need to repair. A satellite image, with full shade from our tree. Zero course of action other than WE could pay for an inspection and file a dispute. This branch did absolutely nothing to assist or offer assistance. Horrible customer service. Paul is a disgrace to State Farm. Needless to say, I immediately removed all my policies, my wife’s, and her family’s. Will NEVER do business with State Farm again. Forgot to add. All of this would have been avoidable if one of his agents would’ve informed us the homeowners policy was contingent on and inspection. We were told, when we left the office. Exact words “cancel your existing policy tomorrow”."
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Shywanna Marsh

February 12, 2024

5  out of  5 rating by Shywanna Marsh
"Erika by far is the best insurance agent that I’ve ever worked with. She was very detailed in explanations and very knowledgeable. I’m so very glad to have met her."
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Jill Rosen

February 8, 2024

5  out of  5 rating by Jill Rosen
"Erika has been AMAZING explaining every detail for all our options in our best interest for homeowners and auto!!!! She has been extremely supportive when needed, and a complete joy to talk to! I will definitely refer anyone I know looking ( or not ) to call her 😊 Thank you Erika ! Thank you State Farm! I’d give more 🌟🌟🌟🌟🌟 Jill Rosen & Tom Murphy"
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Robert Spitznas

January 11, 2024

5  out of  5 rating by Robert Spitznas
"Ive had Paul Donnelly State farm insurance for many, many years. They've always helped me get the best vehicle and rental insurance at a great low rate for many years. Especially Erika who has always been so helpful,kind and dedicated to helping me understand the best options for me and my insurance Couldnt ask for a better team. ❤️"
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Rachel Robert

January 9, 2024

5  out of  5 rating by Rachel Robert
"Erika was absolutely wonderful to work with! She made everything easy to understand and the process was seamless! Thank you Erika!!"
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November 4, 2023

5  out of  5 rating by Lorri
"Andrew is fantastic!! He's always there for us!"
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Lynnette Dunn

September 28, 2023

5  out of  5 rating by Lynnette Dunn
"Been with state farm a long time my agent retired and now I have Paul the switch over has been great helpful and always attentive to my questions and needs"
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Michael Fisher

September 21, 2023

5  out of  5 rating by Michael Fisher
"Huge Kuddos and Thanks to the team at Paul Donnelly's office. Erika who helped me, discussed everything so well that it was fluid, easy to understand, and as much as I thought I was asking to many questions, put everything at ease and made me feel like I had all the time in the world to ask away. It's staff like this that makes a day so much better and I will always be thankful for the care I received today..."
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Pam Wallison

August 16, 2023

5  out of  5 rating by Pam Wallison
"Thank you Felicia for your help! I really appreciate it."
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Anne Albarran

July 27, 2023

5  out of  5 rating by Anne Albarran
"Had a meeting with Paul Donnelly to discuss my policies. He helped me receive better coverage and saved me money."
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Robert Ray

May 15, 2023

1  out of  5 rating by Robert Ray
"I have been with State Farm for awhile now. My rates just go up and up. Very difficult to get straight answers about your policy rates. One day it's this the next day it's that. The person that was helping me just talks in circles, you can never get a straight answer. First word every time is "well" I have to wait for this or wait for that. I have been trying to get an accurate number for almost 2 months. Noone can give me that amount. Just beware of this agent. Doesn't seem to be very honest or trustworthy. Never get call back when I need help."
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Ad Lim

April 14, 2023

5  out of  5 rating by Ad Lim
"I just reviewed my insurance coverage with Erica, and I have to say it was a very worthwhile experience. I learned so much about how insurance coverage works, losses covered, losses not covered, etc. Erica spent two hours explaining everything to me in detail, and gave it all a common sense perspective. I wasn't looking forward to discussing the topic, but I am so glad I did."
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John Pavone

March 23, 2023

5  out of  5 rating by John Pavone
"Erika is my agent. She has guided me properly for years! Good people who have your best interests in mind at all times. Love the Paul Donnelly White Lake Team!"
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Angel Gomez

January 31, 2023

5  out of  5 rating by Angel Gomez
"Rob did a great job explaining everything to me and updating my insurance"
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Kari Oneil

December 30, 2022

5  out of  5 rating by Kari Oneil
"They are amazing all around"
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Kyle Gohrmann

October 2, 2022

1  out of  5 rating by Kyle Gohrmann
"Do yourself a favor and find a different State Farm agency to deal with. Billing issue after billing issue, wrong addresses on accounts, and horrible communication. Still awaiting a call to resolve a mystery billing issue that no one can figure out."
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whats up with Lisa (#got*to*love*family)

August 23, 2021

1  out of  5 rating by whats up with Lisa (#got*to*love*family)
"This is the worst state farm office ever constantly changing their prices on you making almost $600 prices or more on insurance when it should’ve only been 300 and some and then coming up with excuses of why The insurance prices went up saying that either it’s your credit score or you didn’t sign paperwork that was already signed and personally delivered to them will not answer the phone when you try getting a hold of them very rude customer service hangs up on you when you’re trying to talk to them and constantly sending paperwork through the mail for no reason at all even after you cancel your policy with them would never recommend this company to anybody"
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Matthew Cope

January 15, 2021

5  out of  5 rating by Matthew Cope
"Been going here for years. Never had a bad experience. Plus Erika is super pretty so it's like a win win. They are truly the best."
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Alex Meyers

December 5, 2020

5  out of  5 rating by Alex Meyers
"Great people that work there. Treat you like family!"