State Farm® Insurance Agent Paul Donnelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Liam Manneback
September 26, 2024
5
out of
5
rating by Liam Manneback
"Erica is amazing! Her and Paul both went above and beyond to help me get exactly the coverage I needed"
We responded:
"Liam, thank you for your wonderful review! I'm glad to hear that Erica and our office could help you find the perfect coverage. We always strive to go above and beyond for our clients. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Advanced Home Repair & Installation LLC
September 4, 2024
5
out of
5
rating by Advanced Home Repair & Installation LLC
"I just wanted to take the time and leave a review for Erika ,she was great to work with,excellent customer service and helped me save money on my auto insurance!! After a rough day its nice to see there are still people out there who care in this world and provide great customer service thank you again"
We responded:
"Erika will be happy to know that her excellent customer service made a difference for you. We're glad she could help you save money on your auto insurance. Your kind words mean a lot to us. If you need any further assistance, please don't hesitate to reach out. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Kenneth Early
August 29, 2024
5
out of
5
rating by Kenneth Early
"I switched a little over 1 year ago due to the great rates and friendly customer service. I have been talking with Erika since the switch and her kindness and knowledge about how different coverages work is outstanding. I am very happy with my choice to switch and enjoy working with Erika."
We responded:
"Kenneth, thank you for sharing your experience! I'm glad you found our rates competitive and our customer service friendly. Erika is indeed a valuable member of our team, and it's wonderful to know her kindness and knowledge have made a positive impact on your experience. We're happy you chose to switch and look forward to continuing to assist you with your insurance needs. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Shane Kaye
August 7, 2024
5
out of
5
rating by Shane Kaye
"Erika from the white lake office was super kind and very helpful! And true to her word!! I would recommend everyone to go through her and Jake from state farm"
We responded:
"Hey Shane! Thanks for the awesome review! We're glad Erika was able to help you out and that you had a positive experience with her and Jake from State Farm. If you need anything else, feel free to reach out! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Laura Vigiletti
July 15, 2024
5
out of
5
rating by Laura Vigiletti
"I talked with Erica, helped me with my renters insurance and full coverage for my vehicle. All from the phone. She made it effortlessly for me. Did I mention she lowered my car insurance $600 a year!!! My renters insurance went down 45% a month!! Thank you, Erica!!! Kindly, Laura"
We responded:
"Thank you for sharing your positive experience, Laura! I'm delighted to hear that Erica was able to assist you with your renters insurance and vehicle coverage, saving you money in the process. We're grateful for your kind words and look forward to helping you with any insurance needs. - Paul Donnelly, State Farm Insurance Agent, White Lake, MI"
LaDon Ford
June 13, 2024
5
out of
5
rating by LaDon Ford
"Had an excellent experience with Erika, she was very knowledgeable, helpful and personable. She made this transition a breeze!! 10/10 experience!"
We responded:
"LaDon, It is great to hear that Erika provided you with a supreme experience! We are happy she made your transition a breeze with her knowledge and personable assistance. We're grateful for your positive feedback and look forward to assisting you further! Thank you! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Paul Stawski
June 11, 2024
5
out of
5
rating by Paul Stawski
"Outstanding customer service! Erika was knowledgeable and patient, and answered all my questions. Highly recommend!!"
We responded:
"Thank you, Paul, for your enthusiastic recommendation! I'm pleased to hear that Erika provided knowledgeable and patient service, answering all your questions. We're grateful for your positive feedback and look forward to assisting you further with your insurance needs! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Brandon Larson
June 11, 2024
5
out of
5
rating by Brandon Larson
"Erika was great to speak with and very helpful with the assistance. May I recommended Paul, never lose her. She's been great with connecting. Had fun with her. Good energy."
We responded:
"Brandon, I'm glad to hear that Erika provided you with great assistance and a fun experience! I'm glad she was able to connect with you and provide helpful service. We appreciate your positive feedback and look forward to assisting you further. - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
Chelsea Oldenburg
June 3, 2024
5
out of
5
rating by Chelsea Oldenburg
"I’ve had nothing but positive experiences with this office, everyone is super friendly! Erika has helped me with my policy numerous times this year adding my sister and boyfriend to my policy & she has been absolutely AMAZING. Not only is she competent and efficient, but I felt that she truly cared about helping me. Not many people will take the time to go above and beyond to do that like she did! Thanks so much Erika you’ve really helped me and my family!!!"
We responded:
"Chelsea, we're thrilled to hear about your positive experiences with Erika! We're pleased that she went above and beyond to assist you and your family with adding members to your policy. Your satisfaction and trust mean the world to us. We're grateful for your kind words and look forward to assisting you further! - Paul Donnelly - State Farm Insurance Agent, White Lake, MI"
lynn kippe
April 22, 2024
5
out of
5
rating by lynn kippe
"Erika is great, I really appreciate everything she did for me. Outstanding!"
We responded:
"Thank you for the feedback Lynn! We agree with you - Erika is top notch! "
Nicholas Molina
April 21, 2024
1
out of
5
rating by Nicholas Molina
"If negative 5 stars were possible, I’d leave that. Horrible service, specifically Paul himself. There was a major issue and lack of communication on our policy which I had just switched everything over to and received a letter saying coverage was being terminated. Reached out to Paul SEVERAL times to receive one to receive one very scripted policy with zero personable interaction. Zero accountability when our issue, was 100% their fault and lack of disclosure which they never owned up to. When the issue was brought up to corporate no information, records, documentation, or anothing other than a satellite image of our property in the shade, was provided. That’s how the roof was determined in need to repair. A satellite image, with full shade from our tree. Zero course of action other than WE could pay for an inspection and file a dispute. This branch did absolutely nothing to assist or offer assistance. Horrible customer service. Paul is a disgrace to State Farm. Needless to say, I immediately removed all my policies, my wife’s, and her family’s. Will NEVER do business with State Farm again. Forgot to add. All of this would have been avoidable if one of his agents would’ve informed us the homeowners policy was contingent on and inspection. We were told, when we left the office. Exact words “cancel your existing policy tomorrow”."
We responded:
"Thank you for bringing your concerns to our attention. I apologize for the experience you had with our service. We take customer feedback seriously and we appreciate you taking the time to share your thoughts. Our agency does not make underwriting decisions. I apologize if our email exchange was unclear. We strive to provide excellent customer service, and it seems we missed the mark in your case. We will use your feedback to improve our processes and ensure a more personalized experience for our customers moving forward."
Shywanna Marsh
February 12, 2024
5
out of
5
rating by Shywanna Marsh
"Erika by far is the best insurance agent that I’ve ever worked with. She was very detailed in explanations and very knowledgeable. I’m so very glad to have met her."
We responded:
"Shywanna, thank you for taking the time out of your day to leave us a review! We love hearing about how Erika provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
Jill Rosen
February 8, 2024
5
out of
5
rating by Jill Rosen
"Erika has been AMAZING explaining every detail for all our options in our best interest for homeowners and auto!!!! She has been extremely supportive when needed, and a complete joy to talk to! I will definitely refer anyone I know looking ( or not ) to call her 😊 Thank you Erika ! Thank you State Farm! I’d give more 🌟🌟🌟🌟🌟 Jill Rosen & Tom Murphy"
We responded:
"Thank you Jill & Tom! We are so glad to welcome you to Paul Donnelly State Farm! I look forward to meeting you both. And I will agree with you about Erika - she is something else!! Paul"
Robert Spitznas
January 11, 2024
5
out of
5
rating by Robert Spitznas
"Ive had Paul Donnelly State farm insurance for many, many years. They've always helped me get the best vehicle and rental insurance at a great low rate for many years. Especially Erika who has always been so helpful,kind and dedicated to helping me understand the best options for me and my insurance Couldnt ask for a better team. ❤️"
We responded:
"Thank you Robert! It's a pleasure having you as a loyal customer. Erika is one of the best in the business, we are lucky to have her on the team. We look forward to working with you and Happy New Year!! Paul"
Rachel Robert
January 9, 2024
5
out of
5
rating by Rachel Robert
"Erika was absolutely wonderful to work with! She made everything easy to understand and the process was seamless! Thank you Erika!!"
We responded:
"Rachel, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Erika cares a lot about our customers."
Lorri
November 4, 2023
5
out of
5
rating by Lorri
"Andrew is fantastic!! He's always there for us!"
We responded:
"Lorri, thank you for the five-stars for Andrew! We are grateful to have the pleasure of working with you and look forward to continuing to serve your insurance needs!"
Lynnette Dunn
September 28, 2023
5
out of
5
rating by Lynnette Dunn
"Been with state farm a long time my agent retired and now I have Paul the switch over has been great helpful and always attentive to my questions and needs"
We responded:
"Lynnette, it is a joy working with you. Thank you for sharing your experience with our office. We hope to continue serving your insurance needs for many years!"
Michael Fisher
September 21, 2023
5
out of
5
rating by Michael Fisher
"Huge Kuddos and Thanks to the team at Paul Donnelly's office. Erika who helped me, discussed everything so well that it was fluid, easy to understand, and as much as I thought I was asking to many questions, put everything at ease and made me feel like I had all the time in the world to ask away. It's staff like this that makes a day so much better and I will always be thankful for the care I received today..."
We responded:
"Thank you Michael! Erika is one of the best! We appreciate your support!"
Pam Wallison
August 16, 2023
5
out of
5
rating by Pam Wallison
"Thank you Felicia for your help! I really appreciate it."
We responded:
"Pam, thank you for the positive rating! Felicia always puts our customers first."
Anne Albarran
July 27, 2023
5
out of
5
rating by Anne Albarran
"Had a meeting with Paul Donnelly to discuss my policies. He helped me receive better coverage and saved me money."
We responded:
"Anne, it was a joy working with you. I’m happy we could find a great insurance plan to suit your needs. Feel free to contact us anytime if you ever need anything!"
Robert Ray
May 15, 2023
1
out of
5
rating by Robert Ray
"I have been with State Farm for awhile now. My rates just go up and up. Very difficult to get straight answers about your policy rates. One day it's this the next day it's that. The person that was helping me just talks in circles, you can never get a straight answer. First word every time is "well" I have to wait for this or wait for that. I have been trying to get an accurate number for almost 2 months. Noone can give me that amount. Just beware of this agent. Doesn't seem to be very honest or trustworthy. Never get call back when I need help."
We responded:
"Hi Robert, I spoke with you regarding your policies and coverages. We adjusted your home coverage to save you more than $200 / year. I also offered to sit down and review your policies with you to make sure that your coverage is properly protecting your family. I get the frustration that answers don’t always come immediately – we need to send changes thru to our underwriters and our billing department and that takes some time. I am more than happy to meet with you at your earliest convenience."
Ad Lim
April 14, 2023
5
out of
5
rating by Ad Lim
"I just reviewed my insurance coverage with Erica, and I have to say it was a very worthwhile experience. I learned so much about how insurance coverage works, losses covered, losses not covered, etc. Erica spent two hours explaining everything to me in detail, and gave it all a common sense perspective. I wasn't looking forward to discussing the topic, but I am so glad I did."
We responded:
"Thank you, Ad, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Erica, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
J. P.
March 23, 2023
5
out of
5
rating by J. P.
"Erika is my agent. She has guided me properly for years! Good people who have your best interests in mind at all times. Love the Paul Donnelly White Lake Team!"
We responded:
"Thanks for the kind words, John! We’re happy to hear Erika was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
Angel Gomez
January 31, 2023
5
out of
5
rating by Angel Gomez
"Rob did a great job explaining everything to me and updating my insurance"
We responded:
"Hi Angel! Thank you for the amazing review. Rob is a great asset to our agency and we are so glad to hear that he provided wonderful service."
Kari Oneil
December 30, 2022
5
out of
5
rating by Kari Oneil
"They are amazing all around"
We responded:
"We love seeing reviews like this, Kari! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"